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Example Marketing flashcards
What is the marketing mix (4Ps)?
Product (what you sell), Price (cost), Place (distribution), Promotion (messaging). Example: Apple sells premium iPhones (product) at high prices through direct stores and carriers (place) with sleek ads (promotion).
Define market segmentation.
Dividing a market into distinct groups with similar needs/behaviors. Example: Nike segments by athlete level (casual vs. pro) and sport (running, basketball, soccer).
What is a value proposition?
The unique benefit a product/service offers that competitors don't. Example: Uber's value proposition is 'tap, ride, go'—faster, cheaper, more convenient than taxis.
Explain the customer journey.
Five stages: Awareness → Consideration → Decision → Retention → Advocacy. Example: You see a Netflix ad (awareness), read reviews (consideration), sign up (decision), keep watching (retention), recommend to friends (advocacy).
What is positioning?
How you want customers to perceive your brand relative to competitors. Example: Volvo positions as 'safety leader' vs. BMW's 'performance/luxury.'
Define the STP model.
Segmentation → Targeting → Positioning. First identify segments, then choose which to serve, then define how you'll differentiate. Example: Lululemon segments by lifestyle, targets affluent fitness-focused women, positions as premium/aspirational.
What is brand equity?
Added value a brand name gives beyond the functional product. Example: A Rolex watch costs more than a Timex despite similar timekeeping because of brand prestige and perception.
Explain the product lifecycle (PLC).
Introduction → Growth → Maturity → Decline. Example: iPhone was new (2007), grew rapidly (2008-2012), now matures with incremental updates and premium positioning.
What is customer lifetime value (CLV)?
Total profit a customer generates over their entire relationship with a brand. Example: A Starbucks regular spending $5/day for 10 years has CLV of ~$18,000, justifying loyalty program investment.
Define integrated marketing communications (IMC).
Coordinating all promotional channels (ads, PR, social, email, events) to send consistent messaging. Example: Coca-Cola runs TV ads, social posts, influencer partnerships, and sponsorships all emphasizing 'happiness' simultaneously.
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